Terms & Conditions

1. About the Service

Insightable Mind on the web is a free platform providing online psychological and wellbeing assessments. There are no paid plans or subscriptions for the website Service, and we do not charge for taking assessments or viewing your results.

The Insightable iOS meditation app is a separate product. It may offer auto-renewable subscriptions purchased through Apple. Those purchases are covered by the Insightable app Terms of Use, not by these website Terms.

The assessments and results provided through the Service are for informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. If you have questions or concerns about your mental health, we encourage you to speak with a qualified health professional who can give you the personalized support you deserve.

2. Eligibility and Access

We want the Service to be as accessible as possible. You can take an assessment without creating a profile, and we do not block access based on age. You are responsible for determining whether the Service is appropriate for your own circumstances.

Your profile is created when you finish a self-assessment and provide your email address. You can return to it later with a one-time sign-in link. There is no password. What we keep, what the Insightable App receives, and how to ask for deletion are described in our Privacy Policy.

3. What Data We Collect

Privacy is not an afterthought for us. We have deliberately designed the Service to collect as little data as possible, and only what is necessary to make it work well for you.

3.1 Assessment Data

When you take an assessment, we collect:

• Session data: a temporary random identifier for your session, the assessment identifier, an optional display name, an optional email address, and timestamps marking when your session started and ended.
• Response data: your individual answers, including question number, answer index, score, and the time each response was recorded.
• Scored results: calculated scores, severity ratings, percentile benchmarks, subscale breakdowns, interpretive explanations, identified strengths, and any relevant diagnostic or risk indicators. If you provide your email address, we also link them to that address so they can appear in My Profile. See our Privacy Policy.
• Optional free-text context: if you choose to describe, in your own words, what feels connected to the assessment, that text is stored with your scored result. It may be used only for optional features described in Section 3.3 and in our Privacy Policy.

3.2 Identity Information

You can complete an assessment entirely without telling us who you are. We do not ask for your name during the main assessment flow. Identity information is collected only if you choose to share it: your email address, to receive your results, to create your profile, and for occasional updates about Insightable Mind and related products; or your email address and first name if you join our waitlist.

3.3 Scoring and optional AI-assisted personalisation

Your structured responses are scored using validated, human-designed instruments and deterministic rules — not using generative artificial intelligence. Interpretive content tied to those scores follows the same non-generative approach unless the interface clearly labels otherwise.

If you provide optional free-text context and unlock your full results with your email address, the Service may offer an optional short personalized reflection generated using a large language model. That processing is described in our Privacy Policy (including Sections 6.8 and 12). Generated text is informational only and is not a substitute for professional advice.

Separately, after you complete one self-assessment and provide your email address, My Profile may show a written summary of your results. That summary is described in our Privacy Policy (Section 12). It is not the same as the optional reflection above, and it is not shared with the Insightable App.

4. How We Use Your Data

We use your data only for what you would reasonably expect, and nothing more:

• To deliver your assessment results and generate your unique results link.
• To email you a copy of your results, if you have chosen to provide your email address.
• To send you occasional updates about Insightable Mind and related products, including the Insightable app, if you have provided your email address. You can unsubscribe at any time.
• To keep you informed about product news or updates, if you have joined our waitlist.
• To understand how the Service is being used — through analytics that may be pseudonymous, through session replay that may capture on-screen content, and (where you submit your email to unlock or receive results) through your email address with PostHog — so we can keep improving it.
• To measure optional context and personalisation flows using product analytics that do not include the wording of your optional free text as described in our Privacy Policy.
• To show your completed assessments in My Profile, and to generate the written profile summary described in our Privacy Policy, if you have provided your email address.
• To connect assessment names, completion dates, and focus areas with the Insightable App when you sign in there with the same email address. Question answers, raw scores, severity ratings, free-text, and the written profile summary are not sent to the App.

We will never sell your personal data. We will never use your data to serve advertising. Your information exists to serve you, not to generate revenue from you.

5. De-identified Data and Research

We believe that wellbeing data — when handled responsibly — has the potential to contribute to something larger: a better understanding of how people experience mental health across different contexts and communities. We are grateful for every person who uses the Service, and we want to be completely transparent about how aggregated insights from that use may inform our ongoing work.

Where we use data for research or product improvement purposes, it is always de-identified and aggregated. This means it cannot be traced back to you as an individual. We do not share identifiable data with researchers or third parties for this purpose. What we may use is statistical patterns — for example, how scores are distributed across a particular assessment, or how results vary by region — stripped entirely of any personal information.

If that ever changes, we will tell you clearly, update these Terms, and give you a meaningful choice. Transparency is a commitment we take seriously.

6. Data Retention

We keep assessment responses, scores, and results so you can view them and so My Profile can show your history and summary. We do not delete them when we send your results email. Your results link keeps working. Closing your browser tab ends that visit. It does not delete stored results.

We keep this information until you ask us to delete it. How to ask, and how that differs from deleting an Insightable App account, is described in our Privacy Policy (Section 8.6).

• Email address: If you have provided your email address, Resend processes it to send your results email and your sign-in link (for a period consistent with delivery and the provider's retention practices). Separately, we add you to our Mailchimp audience so we can send occasional updates about Insightable Mind and related products, and waitlist communications where you have joined the waitlist; your address remains there until you unsubscribe from those messages or contact us to request deletion.

7. Third-Party Services

We work with a small number of carefully selected third-party providers to operate the Service. We share only what is necessary, and we hold each provider to appropriate data handling standards. Here is exactly who they are and what they receive:

7.1 Analytics

PostHog: We use PostHog to understand how people move through the Service, diagnose issues, and improve the experience over time. This includes pageview and page-leave events, and which parts of your results you view. We have also enabled session replay, which means PostHog may capture a visual recording of what appears on your screen during your visit – including results content if you're viewing it at the time. If you provide your email address to receive or unlock your results, that address may also be shared with PostHog so your activity can be connected to a consistent profile. PostHog is hosted in the United States.

Google Analytics: We may optionally enable Google Analytics for additional usage insights, configured via our site settings. Where enabled, it collects standard analytics data such as page visits.

7.2 Email and CRM

Resend: When you opt in to receive your results by email, we use Resend to send that message. We share your email address, a link to your results page (with standard campaign parameters for measurement), and the assessment short name or label for the template. Resend is based in the United States and processes this data on our behalf.

Mailchimp: We use Mailchimp to manage our email audience and to send occasional updates about Insightable Mind and related products. If you provide your email address, we share it with Mailchimp along with the name of the assessment you completed, and optionally your approximate city and country (see Section 7.3). If you join the waitlist, we may also share your first name. Mailchimp processes this data on our behalf under its own data processing terms.

7.3 Geolocation

ipinfo.io: When you subscribe to receive results by email (including occasional updates) or join the waitlist, we may use ipinfo.io to derive a city and country from your IP address. This approximate location is passed to Mailchimp for audience context. We do not store your full IP address.

7.4 Infrastructure Monitoring

New Relic: We may use New Relic for server-side performance monitoring — things like response times and error rates — to help us keep the Service fast and reliable. No personal assessment data is shared with New Relic.

8. Data Storage and Infrastructure

Your data is processed and stored in Australia. The Service is hosted on Fly.io, with both our application and database (Fly Postgres) running in the Sydney region. We chose this deliberately to keep your data close to home.

Some of the third-party providers listed in Section 7 may process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that your data is handled with the same care it receives here.

9. Cookies and Tracking

We do not use long-lived tracking cookies on the core assessment flow. Your session is managed with a temporary random identifier that exists only for the duration of your visit.

If you sign in to My Profile, we set a secure sign-in cookie that lasts about 60 days and renews when you visit. It keeps you signed in. It is not used to track you across other websites.

Analytics providers (PostHog and, where enabled, Google Analytics) may use cookies or similar technologies in accordance with their own policies. Administrative access to our backend is managed via a secure, HTTP-only signed session cookie. This does not affect you as a user of the public Service.

10. Your Responsibilities

We have built this Service in good faith for people who want genuine insight into their wellbeing. In return, we ask that you use it in good faith too. You agree not to:

• Attempt to access, interfere with, or disrupt the Service or its infrastructure.
• Use the Service to collect or harvest data about other users.
• Submit false or misleading information in a way that could undermine the integrity of the assessments.
• Use the Service in any manner that could harm, disable, or impair it or the systems it runs on.

11. Intellectual Property

All content within the Service — including assessments, scoring logic, interpretive text, and supporting materials — is the intellectual property of Insightable Mind or its licensors. You are welcome to use the Service for your own personal insight. However, you may not reproduce, distribute, modify, or create derivative works from any of this content without our prior written consent.

12. Disclaimers

The Service is provided as is and as available. While we work hard to keep it reliable and accurate, we cannot guarantee it will always be uninterrupted or error-free. We make no warranties – express or implied – about the Service's fitness for any particular purpose.

Assessment results are for informational and educational purposes only. They do not constitute professional medical, psychological, or clinical advice, and should not be treated as a substitute for guidance from a qualified professional.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Insightable Mind and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of your use of or inability to use the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Australian law, including under the Australian Consumer Law.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms or the Service are subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page and describe the change in this section. The terms published on this page are the current version. Your continued use of the Service after an update constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

In our August 2026 update, we clarified that these website Terms cover the free Insightable Mind assessments, and that the Insightable iOS app has its own Terms of Use, including an optional Apple In-App Purchase subscription. In our March 2026 update, we enabled PostHog session replay and updated Sections 7.1 and 9 to reflect this. Earlier updates describing Resend, Mailchimp, and PostHog identity also remain in effect.

In our September 2026 update, we clarified that providing your email to receive results also means we may send occasional updates about Insightable Mind and related products, including the Insightable app. You can unsubscribe at any time.

In our October 2026 update, we described My Profile. A profile is created when you finish a self-assessment and provide your email, results are kept after the results email is sent, and deletion is described in the Privacy Policy. We updated Sections 2, 3, 4, 6, and 9.

16. Contact

We genuinely welcome questions, feedback, and conversations about how we handle your data. If something in these Terms is unclear, or if you have a concern, please reach out — we will always do our best to respond thoughtfully.

Insightable Mind
Email: legal@insightablemind.com